Currently, the system will allow to cancel a registration (by deadline that you specify) but you will have to issue a manual refund.

---

We have several plans available to meet your needs. Please contact our sales department at mailto:sales@ngsltd.com to get specific pricing.

---

Yes, you may accept registrations for free programs. Your cost for this feature depends on your membership plan.

---

You will be allotted an area of your landing page for single advertising banner. Also, you may purchase advertising space on the front page.

---

At this point, we offer limited integration with Keystone accounting software. Interfacing with other software packages is currently under investigation.

---

Currently, we offer major credit cards and electronic checks as payment options.

---

Yes, you will receive email notifications about any cancellations or venue changes. Also, you may check the website for any updates and alerts.

---

You need to sign-up only for your "home" community. As you sign up for programs outside of your "home" community, the system will automatically add subscriptions for other communities.

---

You may register for multiple programs within single check out as long as they are from the same community. Currently, you may register for up to 3 programs in single transaction.

---

Go to the provider's home page and select the Contact Info tab.

You may access the provider's home page by clicking the Communities link and then selecting the appropriate community.

Do not use the Contact Us page to ask program related questions

---

You may register up to 4 participants per program per transaction. Combined with the program limit, this means that you can register up 4 participants for up to 3 programs within the same community (total of 12 registrations).

---

This website is best viewed using the following browsers:

• Internet Explorer 6 and 7
• Mozilla Firefox 2 and 3

If you encounter problems using another browser type, please email us.

NOTE 1: You must have JavaScript enabled to fully utilize all features of this website

NOTE 2: This website is best viewed using screen resolution 1024 x 768 or higher

---

In rare instances, you may get what seems like a duplicate charge on your bank statement. This may occur when you used your debit/check card as a credit card AND your transaction failed because of invalid address. The debit/check cards are processed differently than regular credit cards and each transaction (including failed ones) places a pending charge on your account. This pending charge after a failed transaction will eventually "drop off". Depending on the bank, it may take from 2 to 10 days for these pending charges to disappear.

---

• When you receive the error message, click Yes.

• In Internet Explorer, go to Tools, Internet Options, click the Security tab; make sure that in "Select a zone..." window that Internet is selected.

• Click Custom Level and scroll down about half way to "Display mixed content" in the Miscellaneous section.

• Change it from Prompt to Enable.

• Click OK, Yes, and OK. The change should take effect immediately.

This solution was tested both in IE 6 and 7

---

One of the most common reasons for credit card decline is wrong zip code. Make sure that zip code you enter matches the address on your credit card statement.

For your protection, we also require a 3 minute wait time before you can re-submit your transaction.

If you are using debit card, be aware that every time your transaction is declined due to invalid zip code, the bank places temporary hold on the transaction amount. See "I see duplicate charges..." topic for more information.

Finally, under no circumstances, re-submit your transaction if the payment page seems to hang for a long time (5 minutes or more). This could mean that your transaction was processed but, for some reason, the payment gateway is unable to notify us about the transaction result. Use the general feedback page (Contact Us link on the bottom of each page), to let us know when this happens.

---

Yes, you can use Quick Registration feature to skip the sign-up process. Keep in mind that if you use this feature, you will not get access to your program and payment history. Even if you sign-up in the future, your original registration will not be linked to your account.

---